EX Squared is hiring a Telecom Engineer IV (Remote - US)

Jobgether is hiring a Telecom Engineer IV to manage and optimize our complex telecommunications systems in a remote capacity. This hands-on technical role supports both contact center operations and enterprise infrastructure, focusing on system reliability, security, and performance while implementing cost-effective solutions.

What You'll Do

• Maintain and optimize telecommunication systems, including contact center infrastructure such as Five9 Virtual Call Center (VCC), Avaya CM/CMS, Avaya AEP, Oracle, SBCs, IVR, and call recording systems.
• Track telecom invoices, pricing, and billing while supporting Communications-as-a-Service (CaaS) platforms.
• Collaborate with network, server, and cross-functional teams to provision infrastructure and integrate telecom systems.
• Participate in telecom projects, new initiatives, and vendor interactions with carriers like AT&T, Century Link, and Masergy.
• Implement disaster recovery and business continuity plans, performing regular tests and updates.
• Monitor system performance continuously, identify inefficiencies, and implement optimization strategies.
• Establish quality assurance processes, including call monitoring, metric analysis, and coaching to enhance customer service.

What We're Looking For

• 7+ years of experience in telecommunications engineering or equivalent combination of education and experience.
• Extensive knowledge of telecom systems, contact center technologies, and industry processes.
• Familiarity with Avaya, Oracle CLI interfaces, and Five9 VCC.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong verbal and written communication skills.
• Ability to work under pressure, independently or as part of a team.
• Excellent organizational, coordination, and analytical skills.

Nice to Have

• Bachelor’s degree or equivalent experience in a related discipline.

Technical Stack

• Five9 Virtual Call Center (VCC), Avaya CM/CMS, Avaya AEP, Oracle, SBCs, IVR, call recording systems
• Microsoft Office Suite, Excel, Word

Team & Environment

You will collaborate with cross-functional teams including network and server teams.

Benefits & Compensation

• Compensation range: $97,200 – $133,700
• Medical, Dental, and Vision insurance.
• Employer-paid Basic Life Insurance and AD&D; voluntary life insurance options.
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre-tax and post-tax commuter and parking benefits.
• 401(k) retirement plan with company match.
• Paid Time Off and Paid Parental Leave.
• Short- and long-term disability coverage.
• Tuition reimbursement.
• Employee discounts on retail, travel, food, and more.

Work Mode

This is a remote position for candidates located within the United States.

Jobgether is an equal opportunity employer.