SupportYourApp is looking for a Fluent English Technical Support Consultant to provide exceptional technical and customer support for SaaS, Software, and Hardware clients. You will join a remote team in LATAM, focusing on building lasting customer relationships while securely handling sensitive information.
What You'll Do
- Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Maintain an up-to-date knowledge of technology
- Securely work with customers’ sensitive information
- Apply the latest customer service best practices
- Maintain a working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
What We're Looking For
- Excellent English skills (at least C1 for both spoken and written)
- At least 2 years of experience in customer or technical support
- Excellent writing and communication skills
- Ability to learn and follow precise procedures
- Experience writing professional, well-structured emails
- Ability to troubleshoot and solve technical issues efficiently
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience with CRM systems
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote position for candidates located in LATAM.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision opportunities and benefits.
