Una Health is hiring a Technology Experience Domain Specialist - Studio Production

A premier global entertainment platform, boasting over 300 million subscriptions across 190+ countries, offers diverse content spanning TV series, films, and interactive games. Subscribers enjoy unlimited, flexible viewing with the freedom to modify plans at will. The Technology Experience Domain Specialist (TEDS) operates as an advanced tier support expert, focusing on specific technological domains. This role involves deep analysis of user interaction experiences, collaborating with productivity teams to highlight technological friction points and optimize digital support resources for Netflix employees and studio partners. RESPONSIBILITIES: - Facilitate advanced problem resolution pathway for support specialists exploring complex technical challenges - Develop comprehensive training, documentation, and coaching programs for support teams - Execute complex support escalations beyond initial tier capabilities - Articulate user experience insights across interdepartmental teams - Manage and curate specialized technical tracking systems - Integrate stakeholder feedback through systematic communication channels - Analyze user interaction data to prioritize technological enhancements - Engage in cross-functional technology initiatives - Maintain domain-specific knowledge repositories - Provide flexible support during critical operational periods POD-SPECIFIC RESPONSIBILITIES: - Serve as critical escalation point for production planning systems - Collaborate with workforce productivity specialists to analyze support trends - Conduct quarterly support trend analysis - Participate in product testing and evaluation processes - Develop training resources for emerging support personnel - Create comprehensive knowledge base documentation - Understanding interconnected production system architectures - Resolve technical challenges impacting production workflows - Monitor upcoming technological migrations and releases - Participate in global production team communications - Refine understanding of complex production data structures - Track emerging technology ecosystem developments - Maintain strategic stakeholder relationships - Support team across multiple proficiency levels SKILLS AND EXPERIENCE: - Demonstrate advanced technology support capabilities - Expertise in knowledge documentation and sharing - Proven data analysis and user experience optimization skills - Ability to transform technical data into compelling narratives - Demonstrate organizational adaptability in evolving technological landscapes Compensation follows a structured annual salary model, ranging $100K-$200K, with flexible stock option selections. Personal compensation determined through comprehensive market analysis considering individual background and expertise. Netflix celebrates diversity, ensuring equal opportunity without discrimination. We approach inclusion thoughtfully, recognizing diverse teams drive exceptional outcomes. Position remains open for minimum seven days, closing upon successful candidate selection.