The Salesforce Administrator plays a key role in maintaining and enhancing our organization’s CRM environment. You will oversee the daily operations of the Salesforce platform, ensuring it remains stable, secure, and aligned with evolving business needs across sales, customer service, and technical support functions.
Key Responsibilities
- Manage ongoing system administration tasks, including user access, security settings, role hierarchies, and license allocation in compliance with governance policies.
- Respond to user inquiries with prompt troubleshooting, issue resolution, and on-call support as needed.
- Configure and maintain core Salesforce components such as objects, page layouts, workflows, flows, validation rules, and approval processes.
- Monitor system performance, storage usage, and data quality, taking action to archive or optimize when necessary.
- Implement and test updates, patches, and new features as part of release cycles, ensuring smooth deployment with minimal disruption.
- Develop and maintain reports and dashboards tailored to Sales, Marketing, and Customer Care teams, enabling data-driven decisions.
- Organize report folders and access permissions to ensure appropriate visibility and efficiency.
- Collaborate with CRM leadership to identify opportunities for automation, improved usability, and process standardization.
- Support change management by delivering training sessions, updating documentation, and communicating system changes clearly to end users.
- Conduct regular audits to verify alignment with best practices and internal standards.
- Work alongside developers and business stakeholders to integrate Salesforce with related systems such as contact centers and warranty platforms.
- Assist in testing and validating third-party integrations and adjacent technologies.
Qualifications
Candidates should have at least two years of hands-on Salesforce experience and a minimum of three years providing technical support to business teams. Strong communication skills are essential, particularly in translating business needs into technical configurations. Experience gathering requirements from stakeholders and delivering functional solutions is expected.
Knowledge of source control and continuous integration practices is preferred. The role supports hybrid work arrangements, with primary location in Rhode Island or remote eligibility based on qualifications.
