Responsibilities
- oversee contract workflows, procurement and vendor processes, legal spend coordination, and legal systems, while leading and developing a high-performing Legal Operations team
- serve as the operational leader and connector between Legal and the broader business
- drive high-level initiative and day-to-day execution with direct accountability for building and developing a global Legal Operations team responsible for contract management, vendor management, procurement operations, and privacy operations across the company
- provide frontline, company-wide global operational support to ensure vendors, contracts, and risk are managed accurately, efficiently, and in compliance with established processes and systems as well as applicable law
- serve as backup support for Contract Managers and personally handling high-stakes deals that require senior-level attention or complex cross-functional alignment
- maintain deep, hands-on fluency with contract workflows, redlining, negotiation dynamics, and operational tools
- support the team, remove obstacles, design scalable processes, and drive meaningful enhancements—while enabling consistent, high-quality service delivery at scale
- Organize, maintain, and administer contract records within the company’s document repository and Contract Lifecycle Management (CLM) system, including accurate metadata application
- Coordinate contract execution using the company’s approved electronic signature platform
- Generate standard and ad hoc contract reports for contract sponsors, including recurring monthly tracking reports
- Monitor contract milestones such as expirations, auto-renewals, and notice periods, and follow up with stakeholders as needed
- Draft routine contract amendments using approved company templates and playbooks
- Provide frontline CLM support to cross-functional business partners, including intake guidance, status updates, and basic troubleshooting
- Initiate, submit, and track Purchase Order (PO) requests within the company’s procurement system
- Serve as a primary point of contact for routine PO status, balance, and process inquiries
- Support vendor onboarding and due diligence activities in coordination with Legal, Finance, Procurement, Privacy, and Compliance teams
- Provide additional procurement and vendor-related operational support aligned with evolving business and team needs
- Align people, processes, technology, and legal service delivery models—including contract lifecycle management, project management, and procurement management—with departmental priorities and enterprise goals
- Act as the operational leader for Legal Operations initiatives, translating strategy into operating plans, milestones, success metrics, and governance frameworks
- Support long-term capacity planning through analysis of workload trends, contract demand, and vendor utilization, adjusting resourcing models as needed
- In partnership with the General Counsel, lead the Legal Department’s global budgeting, forecasting, and accrual processes, working closely with FP&A and Accounting
- Establish systems, controls, and financial governance to track legal spend, outside counsel costs, accruals, and budget-to-actuals with accuracy and transparency
- Identify cost-savings and optimization opportunities through spend analysis, vendor strategy, alternative fee arrangements, and workload planning
- Provide regular financial updates and forward-looking insights to Legal leadership to support data-driven decision-making
- Lead and maintain a data-driven Legal Operations function, defining KPIs that measure efficiency, effectiveness, risk, value, contract performance, and outcomes
- Drive weekly, monthly, and quarterly reporting on key metrics such as contract turnaround times, renewal pipelines, and outside counsel spend
- Develop executive-ready dashboards, reports, and presentations
- Design and manage a comprehensive outside counsel and vendor program, including benchmarking, fee structures, performance reviews, billing guideline enforcement, and governance
- Negotiate and oversee alternative fee arrangements, rate structures, and engagement models aligned with departmental goals, risk tolerance, and financial discipline
- Maintain visibility into outside counsel performance and spend trends to inform sourcing decisions and resource allocation
- Ensure alignment across Legal, Finance, Procurement, and Compliance on vendor onboarding, engagement, billing, and oversight processes
- Develop and own the Legal Department’s technology roadmap aligned with strategic priorities, future-state vision, and contract, matter, and compliance needs
- Oversee the evaluation, implementation, integration, and adoption of legal technologies—including CLM, matter management, spend management, and AI-enabled tools
- Serve as executive sponsor and operational lead for legal technology initiatives, coordinating with IT, vendors, and internal stakeholders
- Establish standards, playbooks, and governance to support scalability, reporting, operational visibility, and consistent contract lifecycle management
- Lead change management and training efforts to drive adoption of new technologies and workflows while ensuring compliance and data security
- Stay current on legal operations best practices and emerging technologies, proactively recommending innovations that improve efficiency and service delivery
- Oversee Legal Operations infrastructure, including project tracking systems, intake workflows, task management, and recurring process calendars
- Establish and maintain policies, procedures, SOPs, and training materials related to contracting, procurement workflows, legal operations, and compliance
Requirements
- strong judgment
- organization
- collaboration
- integrity
Work Arrangement
Hybrid
Team
Structure: Legal Ops Specialists, Legal Ops Analysts, and Contract Managers