PrestaShop is hiring a Technicien.ne Helpdesk

PrestaShop is looking for a Technicien.ne Helpdesk to join our Platform & IT team. In this role, you will provide essential internal support with a dual focus: directly assisting employees and actively improving our IT environment. You will work closely in a pair with another technician.

What You'll Do

• Provide daily technical support to employees, both on-site and remote.
• Diagnose, resolve, or escalate incidents related to workstations, network, and SaaS tools.
• Handle IT onboarding, including account creation, equipment provisioning, and checklist completion.
• Manage stock, orders, and tracking of equipment like Macs, PCs, and peripherals.
• Maintain inventory using ITAM and MDM tools.
• Manage access and permissions across systems like Active Directory, Google Workspace, and Office 365.
• Participate in building and documenting procedures for onboarding, security, and automation.
• Contribute to internal IT projects involving deployments, migrations, security, and industrialization.

What We're Looking For

• Ability to become operational quickly and comfort in a multi-OS environment (MacOS, Windows, Linux).
• Mastery of IT management tools, including Active Directory, Google Workspace, and Office 365.
• Rigorous, organized, and autonomous work style, with a genuine enjoyment for teamwork in a pair.
• Excellent written and oral communication skills.

Nice to Have

• Experience with MDM tools such as Intune, Jamf, or Mosyle.
• Knowledge of ITSM tools like GLPI, Freshservice, or Jira.
• A sensitivity to user experience and documentation quality.

Technical Stack

• Operating Systems: MacOS, Windows, Linux
• Management & Collaboration: Active Directory, Google Workspace, Office 365

Team & Environment

You will work in a pair within the Platform & IT team. During the hiring process, you will meet with the VP of Engineering and your potential future manager.

Benefits & Compensation

• Compensation range: 32 000€ - 42 000€ brut annuel.
• Partial telework possible and a remote work allowance.
• Commuting assistance, meal vouchers, holiday bonus, and CSE subsidies.
• Paid leave, RTT (Reduction of Working Time), and Christmas gift vouchers.
• Offered volunteer days.
• Training during working hours, online training, mentoring, and training on sexism and sexual harassment.
• Health insurance covered at 60%.
• 100% salary maintained from the first day of sick leave after one year of seniority.

Work Mode

This is a hybrid role based in Paris.

PrestaShop is an equal opportunity employer.