Singularity Defense Corp. is seeking a Technical Writer to join our Customer Education team. In this role, you will be responsible for creating, maintaining, and enhancing help documentation and eLearning material for a variety of applications and services. You'll build and leverage relationships with key subject matter experts across Product and Customer Experience to ensure comprehensive coverage of our finance offerings.

What You'll Do

Create end-user documentation for new product launches and features
Identify and close knowledge gaps alongside Customer Experience and Product teams
Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards
Incorporate structured content principles for single-sourcing information to both customer Help Centers and AI-powered support agents
Contribute your product and content expertise to the development of eLearning materials including training videos, infographics, and hands-on exercises
Effectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing content
Review success metrics across content delivery methods
Evangelize the Help Center and inspire other teams to contribute to our knowledge base

What We're Looking For

A minimum of 3 years of experience in a technical writing role focused on end-user documentation for a finance-related B2B SaaS platform or product suite
Experience developing written and visual materials for a professional customer audience
Demonstrated experience managing complex projects with various stakeholders
Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences
Experience supporting product release cycles in a fast-paced, ambiguous environment
Excellent writing and grammatical skills; ability to produce content that is clear, succinct, and logical
Strong organizational skills; ability to manage expectations and maintain focus
Grit; a sustained history of hard work and perseverance
Curiosity; a bias to constantly question, dig deeper, and learn

Nice to Have

Experience with eLearning tools (e.g., Articulate 360 and Adobe Creative Cloud) and standards
Experience authoring localization-friendly content
Experience with writing business content for ingestion by generative AI

Benefits & Compensation

US-based salary aligned with location-based ranges + equity

Work Mode

This is a hybrid position.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.