Singularity Defense Corp. is looking for a Technical Writer to join our Customer Education team, which is focused on building best-in-class help documentation and on-demand training materials. In this role, you will create, maintain, and enhance help documentation and training material for Rippling's Platform and Data offerings, serving audiences with a wide range of technical aptitude.

What You'll Do

Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings.
Engage with Product, Engineering, and Customer Experience teams to identify and close knowledge gaps and improve self-service.
Incorporate structured content principles for single-sourcing information across locations and audiences, both human and AI.
Review, edit, and publish AI-assisted contributor content to meet style guidelines and quality standards.
Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises.
Review success metrics across content delivery methods.
Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts.

What We're Looking For

3-5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples.
Demonstrated experience managing complex projects with various stakeholders in a fast-paced, ambiguous environment.
Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences.
Excellent writing and grammatical skills; content is clear, succinct, and logical.
Grit; a sustained history of hard work and perseverance.
Curiosity; a bias to constantly question, dig deeper, and learn.
Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful.

Nice to Have

Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL).
Experience with Business Intelligence and Analytics technologies.
Proficient in SQL and relational database management systems (RDBMS).

Team & Environment

The Customer Education team is focused on building best-in-class help documentation and on-demand training materials.

Benefits & Compensation

This role will receive a competitive salary.

Work Mode

This role operates on a hybrid work model.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.