Responsibilities
- Providing technical support to clients. This support will be conducted via phone with remote support tools provided by Invizio.
- Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
- Providing detailed documentation of help desk support
- Configuring, and troubleshooting desktop hardware and peripherals
- Installing, configuring, and troubleshooting Windows 10 & 11 and desktop applications
- Re-installing desktops and laptops as needed
- Installing, configuring, and repairing desktop and network printers
- Assisting with security-related updates or patches
- Creating and update help desk documents
- Developing user training and instructional materials as needed
- Performing other duties as assigned
- Providing intermediate to advanced network and server troubleshooting including:
- Network connectivity diagnostics and repair
- Server configuration
- Server alert monitoring and troubleshooting
- Server configuration, deployments and migrations
Requirements
- Candidates must have at least 3 years of relevant IT Support and IT System Management experience.
- Candidates must have excellent written and verbal business and technical communication skills and interpersonal skills (This will be verified by a series of tests).
- Candidate must hold the following certifications or be willing to obtain them within the 3-month probationary period: Network+, Microsoft 365 Fundamentals
- A quiet distraction-free working environment
- A reliable high-speed Internet connection
- A smartphone (iOS or Android) for security authentication
Nice to Have
- Previous experience at an IT Support or Managed Services Provider is preferred. This would indicate you are familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.), RMM software (i.e. Kaseya, Autotask, N-Central, etc.)
- Ability to prioritize, schedule, coordinate and manage a variety of activities and projects
- Candidates with a Two or Four year degree in Computer Science, Engineering or IT related field of study are preferred.
Benefits
- A human-first approach to Paid-Time-Off
- Home country holidays and (some) US holidays
- Subsidized Health Insurance (country dependent)
Work Arrangement
Remote (Worldwide)
Additional Information
- You must also have…
- A quiet distraction-free working environment
- A reliable high-speed Internet connection
- A smartphone (iOS or Android) for security authentication
