Responsibilities
- Troubleshoot customer issues with laser machines (remote and occasionally on-site)
- Diagnose problems across: Mechanical systems (motion, alignment)
- Diagnose problems across: Electrical components (power supplies, wiring)
- Diagnose problems across: Software (LightBurn, RDWorks, networking)
- Guide customers through repairs and maintenance
- Create and improve technical documentation and video guides
- Work closely with engineering and product teams to resolve recurring issues
- Escalate complex problems and track resolutions
- Provide fast, clear, and professional communication with customers
Requirements
- Strong mechanical and electrical troubleshooting skills
- Ability to diagnose problems logically and efficiently
- Comfortable working with tools and equipment
- Basic understanding of: Motors, belts, and motion systems
- Basic understanding of: Power supplies and electrical components
- Basic understanding of: Computer/software troubleshooting
Nice to Have
- Experience with CNC machines, lasers, or similar equipment (highly preferred)
Benefits
- Competitive salary (based on experience)
- Performance-based incentives
- Opportunity to grow into senior technical or product roles
Work Arrangement
Remote (Country)
Additional Information
- Calm under pressure
- Clear communicator (can explain complex things simply)
- Detail-oriented
- Problem-solver mindset (not script-reader)
- Takes ownership of issues
