nfrastructure is hiring a Technical Support - Microsoft Office 365 Ambassador

ROLE: Microsoft Office 365 Ambassador As an O365 Ambassador, you will provide a world-class customer service experience to O365 customers. You will be first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution. This will include talking the customer through account set up, to troubleshooting and resolving all technical issues. You and your teammates will redefine “customer satisfaction” to mean that the customer is “blown away” as you resolve the issue on the first call. In this role, you will provide your insight and execution to drive the optimal customer experience by phone call, email and remote assistance. RESPONSIBILITIES: · Provide world-class customer experience with every interaction · Engage and empathize with customers to support and resolve technical issues through completion · Develop, foster and maintain highly effective customer interaction · Support installation, configuration, and support of Microsoft Office 365 on various platforms · Accurately document all work performed through ticketing system including details and outcomes · Ensure accurate and timely resolution of all assigned issues · Escalate product bugs or unresolvable cases · Update O365 licenses, subscriptions and user management as necessary · Collaborate with team members to enhance the customer experience · Increase engagement with O365 · Share knowledge amongst the Microsoft support program community via solution documents, social media, technical communities and training recommendations · Participate in product testing, tool building and pilot new projects