Responsibilities
- Provide high-quality technical support and resolve IT requests within reasonable timeframes
- Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
- Identify and implement improvements to IT processes and user experience leveraging automation and AI tools
- Administer the device fleet using MDM tools such as Intune and Jamf
- Gather, clarify, and document relevant information for the team
- Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency
- Collaborate with the IT team on incident resolution and ad hoc projects
- Define priorities and ensure effective time management
Requirements
- Provide high-quality technical support and resolve IT requests within reasonable timeframes
- Manage access and licenses (creation, modification, and removal of user accounts and SaaS access)
- Identify and implement improvements to IT processes and user experience leveraging automation and AI tools
- Administer the device fleet using MDM tools such as Intune and Jamf
- Gather, clarify, and document relevant information for the team
- Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency
- Collaborate with the IT team on incident resolution and ad hoc projects
- Define priorities and ensure effective time management
Team
Structure: collaborative, people-focused, and service-oriented IT team
