Jobgether is seeking a Technical Support Engineer to join our team. In this role, you will act as a key liaison between developers and our platform, solving complex technical challenges and enhancing the user experience. You will work closely with engineering teams to troubleshoot SDKs and APIs while providing high-quality support to our customers.
What You'll Do
- Manage and respond to inbound technical support requests, providing guidance on setup, troubleshooting, and best practices.
- Triage, reproduce, and report product bugs, escalating issues to engineering when needed.
- Collaborate with developers to investigate customer-reported issues and provide effective resolutions.
- Become a product expert across the platform and SDKs.
- Maintain and contribute to internal documentation, technical guides, and demo materials.
- Curate customer feedback through community channels and open-source repositories.
- Support team-wide initiatives, including process improvements and knowledge-sharing efforts.
What We're Looking For
- 5+ years of experience in technical support, developer relations, or a customer-facing engineering role.
- Strong programming skills in Python and/or JavaScript.
- Solid understanding of modern software development workflows, including CI/CD, APIs, and microservices.
- Experience with performance monitoring, observability, or error-tracking platforms.
- Excellent problem-solving, analytical, and communication skills (written and verbal).
- Self-driven, highly organized, and capable of managing multiple tasks in a fast-paced environment.
- Passion for developer tools, open-source projects, and improving user experiences through technology.
Nice to Have
- Experience with Ruby, PHP, or similar languages.
Technical Stack
- Python, JavaScript, Ruby, PHP
- SDKs, APIs
Team & Environment
You will collaborate closely with our engineering teams.
Benefits & Compensation
- Competitive compensation aligned with top industry standards.
- Fully remote work environment with global team collaboration.
- Paid annual leave (15 days) and flexible work arrangements.
- Opportunities for continuous learning and professional growth.
- Exposure to leading international clients and innovative technologies.
- Supportive and inclusive culture valuing collaboration, growth, and diverse perspectives.
Work Mode
This is a fully remote position open to candidates located in Latin America. You will be part of a global team.
Jobgether provides equal employment opportunities.
