EX Squared is hiring an IT Service Desk Specialist (Remote - Latam)

Jobgether is looking for an IT Service Desk Specialist to provide frontline technical support and ensure seamless IT operations for our remote teams. In this fully remote role, you will be the first point of contact for end-users, delivering high-quality support experiences and maintaining system functionality.

What You'll Do

• Provide L1–L2 technical support to end-users across hardware, software, and network issues.
• Manage support tickets efficiently using ITSM tools such as ServiceNow, Jira, or Zendesk.
• Install, configure, and maintain Windows and Office 365 environments.
• Escalate incidents appropriately and follow up to ensure timely resolution.
• Support Active Directory tasks, VPN and printer troubleshooting, and device imaging and configuration.
• Maintain documentation and update knowledge base articles for efficient support.
• Assist users with remote support tools, including RDP, AnyDesk, or TeamViewer.

What We're Looking For

• Proven experience providing IT service desk or technical support in a remote environment.
• Strong troubleshooting skills for hardware, software, and network-related issues.
• Proficiency with Windows environments, Office 365, and Active Directory administration.
• Familiarity with ITSM tools such as ServiceNow, Jira, or Zendesk.
• Clear English communication skills and a strong customer service mindset.
• Ability to manage multiple tasks, follow procedures, and work independently.

Nice to Have

• Certifications like CompTIA A+, ITIL Foundation, or Microsoft Modern Desktop.
• Experience with macOS, mobile devices, Intune, or MDM tools.

Technical Stack

• Windows, Office 365, Active Directory
• ServiceNow, Jira, Zendesk
• RDP, AnyDesk, TeamViewer

Team & Environment

Collaboration with IT teams and global colleagues.

Benefits & Compensation

• Fully remote, contractor-based position with excellent compensation in USD.
• Hardware and tools provided for an efficient home office setup.
• Work with global teams and prominent brands.
• Training allowances to support continuous professional development.
• Flexible personal time off (PTO) for vacation, study, or personal needs.
• Collaborative, people-first culture fostering growth and engagement.

Work Mode

This is a fully remote position for candidates based in Latin America.

Jobgether is an equal opportunity employer.