Life360 is seeking a Customer Support Specialist to provide high-quality email support for our users. This role operates on a 2/2 active/off schedule as an independent contractor, requiring a love of modern technologies and a focus on fast, accurate problem-solving.
What You'll Do
- Respond to user requests about app usage in a timely and accurate way via email.
- Escalate technical issues to the engineering team.
- Identify and analyze user needs to provide insights to the product team.
- Contribute to projects that help improve current Support processes.
What We're Looking For
- Excellent command of English.
- Strong communication and problem-solving skills.
- Patience and an ability to handle stress.
- Love of modern technologies.
Nice to Have
- Knowledge of one more foreign language.
Team & Environment
You'll be part of the Support team.
Benefits & Compensation
- Competitive salary and annual reviews.
- Opportunity to participate in Flo’s performance incentive scheme.
- Paid holiday, sick leave, and female health leave.
- Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents.
- Accelerated professional growth through world-changing work and learning support.
- Flexible office + home working, up to 2 months a year working abroad.
- 5-week fully paid sabbatical at 5-year Floversary.
- Flo Premium for friends & family, plus more health, pension and wellbeing perks.
Work Mode
This is a remote position requiring work aligned with EU time zones.
Hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities.
