Devexperts is looking for a Technical Support Engineer (Monitoring) to ensure the trouble-free functioning of our software and hardware platforms. You will monitor systems in real-time, act as the first line of defense for incident response, and facilitate communication between clients and internal technical specialists.
What You'll Do
- Ensure trouble-free functioning of the software and hardware complex.
- Immediately escalate issues to other specialists in accordance with approved protocols when abnormalities are diagnosed.
- Handle communication with our customers regarding their requests and issue reports.
What We're Looking For
- High level of communication and soft skills.
- Sharp attention to detail.
- Diligence and quick response to an incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.).
- Ability to work in an environment with frequently changing context.
- Upper-intermediate level of technical and common English, both spoken and written.
Nice to Have
- Possession of basic IT skills, including Unix and Windows operating systems at the administrator level, good command of SQL, and mastery of network technologies and monitoring systems.
- 1+ years of experience in customer support with foreign clients.
- Experience with monitoring tools like Zabbix, as well as Jira, Confluence, and Slack.
- Bachelor’s and/or master’s degree in computer science or professional secondary education related to network administration.
Technical Stack
- Unix
- Windows
- SQL
- Zabbix
- Jira
- Confluence
- Slack
Benefits & Compensation
- Possibility of hybrid/remote work mode in Georgia.
- Flexible working hours.
- 24 working days of paid vacation.
- Fully paid additional wellness days (3 days per year).
- FitPass (sport and related activities) access.
- Medical insurance - VIP package.
- Modern office with new equipment.
- PlayStation and table football in the office.
- Meals in the office.
- Teambuilding activities, corporate parties, football club, billiard club, speakers' club.
- Free admission to corporate external events.
- Possibility of joining conferences and professional fairs.
- Personal branding development support.
- English language courses.
- Georgian language courses for foreign employees.
- Unlimited access to self-learning platforms.
- Certification opportunities.
- Mentorship Program.
- Parental bonus.
- Referral bonus.
- Blood donation paid leave.
- Gifts for employees and gifts for children.
- Free drinks and snacks.
Work Mode
This is a hybrid position based in Georgia.
Devexperts is an equal opportunity employer.






