Hybrid

Devexperts is hiring a Technical Support Engineer (Monitoring)

About the Role

Devexperts is looking for a Technical Support Engineer (Monitoring) to ensure the trouble-free functioning of our software and hardware platforms. You will monitor systems in real-time, act as the first line of defense for incident response, and facilitate communication between clients and internal technical specialists.

What You'll Do

  • Ensure trouble-free functioning of the software and hardware complex.
  • Immediately escalate issues to other specialists in accordance with approved protocols when abnormalities are diagnosed.
  • Handle communication with our customers regarding their requests and issue reports.

What We're Looking For

  • High level of communication and soft skills.
  • Sharp attention to detail.
  • Diligence and quick response to an incoming flow of information (tickets, monitoring, calls, notifications, chats, etc.).
  • Ability to work in an environment with frequently changing context.
  • Upper-intermediate level of technical and common English, both spoken and written.

Nice to Have

  • Possession of basic IT skills, including Unix and Windows operating systems at the administrator level, good command of SQL, and mastery of network technologies and monitoring systems.
  • 1+ years of experience in customer support with foreign clients.
  • Experience with monitoring tools like Zabbix, as well as Jira, Confluence, and Slack.
  • Bachelor’s and/or master’s degree in computer science or professional secondary education related to network administration.

Technical Stack

  • Unix
  • Windows
  • SQL
  • Zabbix
  • Jira
  • Confluence
  • Slack

Benefits & Compensation

  • Possibility of hybrid/remote work mode in Georgia.
  • Flexible working hours.
  • 24 working days of paid vacation.
  • Fully paid additional wellness days (3 days per year).
  • FitPass (sport and related activities) access.
  • Medical insurance - VIP package.
  • Modern office with new equipment.
  • PlayStation and table football in the office.
  • Meals in the office.
  • Teambuilding activities, corporate parties, football club, billiard club, speakers' club.
  • Free admission to corporate external events.
  • Possibility of joining conferences and professional fairs.
  • Personal branding development support.
  • English language courses.
  • Georgian language courses for foreign employees.
  • Unlimited access to self-learning platforms.
  • Certification opportunities.
  • Mentorship Program.
  • Parental bonus.
  • Referral bonus.
  • Blood donation paid leave.
  • Gifts for employees and gifts for children.
  • Free drinks and snacks.

Work Mode

This is a hybrid position based in Georgia.

Devexperts is an equal opportunity employer.

Required Skills
UnixWindowsSQLZabbixJiraConfluenceSlackMonitoringTechnical SupportTroubleshootingNetworkingScriptingIT OperationsSystem Administration
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About company
Devexperts

Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide. By becoming a part of Devexperts, you’ll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education. Job Description: We are looking for a Site Reliability Engineer (SRE) to fill the open position in a team that develops and supports a few big trading platforms. You will help the existing team to ensure access to various markets to end users from a lot of countries. You will be responsible for maintaining availability, automating release/deploy process, seamless monitoring, and alerting of all the solutions. We expect the Site Reliability Engineer to: * Work closely with developers for prototyping, and designing new features as part of the infrastructure, * Deploy, install, configure and maintain sophisticated Trading/Finance and related software, * Configure bare metal instances by using Infrastructure as Code, * Build & maintain CI/CD pipelines, * Make key decisions for scalability, reliability and accessibility, * Install and manage in-house developed and external well-known monitoring systems, * Design, deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc, * Administrate UNIX infrastructure – installation, configuration and maintenance, * Work with the Nexus and GIT repositories. Qualifications: Must-have skills: * 5+ years of experience in the field, * Experience as an SRE or DevOps, * Strong experience with OS-level administration on Linux and/or UNIX, * IAAS solutions using Ansible and/or Terraform, * Experience with Docker containers orchestrating (OpenShift/Hashicorp), * Know how to read and analyze errors, * In-depth knowledge of TCP/IP and ISO/OSI stack, * Experience with monitoring and logging tools (Zabbix, Elasticsearch or Opensearch, Grafana, Kibana, etc), * Experience in working with Apache, Nginx, HAproxy, Envoy, etc, * Administration of UNIX infrastructure – installation, configuration and maintenance, * Configuring instances by using Infrastructure as Code, English level not lower than B2. Nice-to-have skills: * Experience with support of JVM application (garbage collection, memory leaks), * Experience with software development, * Hands-on scripting experience with Bash, Python, and/or Groovy, * Experience with configuring TeamCity CI/CD pipelines, * Strong ability to solve problems using code and scripting. Additional Information: Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate. Flexibility benefits: * Possibility of hybrid/remote work mode in Georgia, Flexible working hours. Health and recreation benefits: * 24 working days of paid vacation, * Fully paid additional wellness days (3 days per year), * FitPass (sport and related activities) access, Medical insurance - VIP package. Facility benefits: * Modern office with new equipment, * PlayStation and table football in the office, * Meals in the office, Free drinks and snacks. Community benefits: * Teambuilding activities, * Corporate parties, * Football club, * Billiard club, * Speakers' club, * Free admission to corporate external events, * Possibility of joining conferences and professional fairs, Personal branding development support. Professional training benefits: * Georgian language courses for foreign employees, * Unlimited access to self-learning platforms, * Certification opportunities, Mentorship Program. Social benefits: * Parental bonus, * Referral bonus, * Blood donation paid leave, * Gifts for employees, * Gifts for children.

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Job Details
Category infrastructure
Posted 19 days ago