What You'll Do
Guide customers in using JERA Cloud by delivering clear, hands-on support across communication platforms like phone, LINE, and Facebook. You'll lead training sessions both online and in person, ensuring clients understand system features and best practices. Use remote tools such as TeamViewer and AnyDesk to install software and resolve technical issues efficiently. Capture user feedback and common pain points to help refine product documentation and improve the overall customer experience.
Requirements
- Open to candidates with 1–2 years in technical support or sales; fresh graduates with a strong interest in tech and service are encouraged to apply
- Demonstrated ability to communicate clearly and empathetically with customers
- Comfortable working with software systems and remote support tools
- Positive attitude with the ability to stay solution-focused under pressure
- Proficient in using computers, internet applications, and digital collaboration platforms
Preferred Qualifications
- Familiarity with software applications, POS systems, or service-oriented businesses (e.g., beauty, wellness, dental)
- Basic understanding of network configurations, IP settings, and Wi-Fi setup
Technical Environment
You’ll work with tools including TeamViewer, AnyDesk, Google Meet, LINE Official Account, and Facebook for customer engagement and remote support.
Work Mode
This is an onsite role, requiring presence at the office to support customer operations during business hours.
