What You'll Do
Guide enterprise clients from onboarding through long-term success by serving as their primary point of contact and strategic partner. You’ll manage full-cycle software implementations, aligning technical delivery with business goals and ensuring seamless adoption across complex organizations.
Develop tailored training initiatives and hands-on support programs that equip users at all levels, from operational teams to executives, with the knowledge and tools they need. Design and refine workflows to match client processes, testing configurations and integrations to optimize performance and user experience.
Communicate progress and value clearly to stakeholders at every level—translating technical milestones into business outcomes for leadership while providing practical guidance to implementation teams. Use adoption data to generate insights and recommend actions that improve engagement and results over time.
Collaborate with internal teams including Product, Support, and Professional Services to coordinate resources and deliver comprehensive solutions. Facilitate feedback between clients and product development to help shape future enhancements based on real-world use cases.
Requirements
- Demonstrated experience leading enterprise software implementations, with strong project management skills including planning, timeline oversight, and cross-functional team coordination.
- Ability to engage confidently with senior executives, understand strategic objectives, and translate them into actionable implementation plans.
- Proven success in building trust across diverse teams and influencing adoption within large, complex organizations.
- Strong technical aptitude with the ability to learn platforms quickly, configure systems, test workflows, and troubleshoot issues during deployment and support phases.
- Experience designing change management strategies and training programs that drive user engagement and long-term platform success.
- Skill in adapting communication and project approaches to meet regional business practices across the UK.
- Background in commercial real estate (CRE) technology is a plus.
Benefits
- Work within a global organization that supports local expertise and innovation.
- Access to tools, resources, and career development opportunities that support growth and ownership.
- Be part of a culture that values individual strengths and fosters inclusion and belonging.
- Receive personalized job alerts to stay informed about new opportunities.
- Contribute to shaping the future of real estate through purpose-driven work.
