BlackStone eIT is hiring a Technical Specialist

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs. Responsibilities - Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently. - Collaborate with development teams to identify and troubleshoot software bugs and performance issues. - Conduct system installations, configurations, and upgrades as necessary. - Develop and maintain detailed documentation on system configurations, processes, and user guides. - Assist in training end-users on software functionalities and best practices. - Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients. - Participate in project planning and execution to ensure alignment between technical solutions and client needs. Requirements - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 3 years of experience in a technical support or specialist role. - Proficiency in troubleshooting software applications, systems, and networks. - Solid understanding of database management and SQL. - Experience with software installation, configuration, and upgrade processes. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills with a focus on customer service. - Ability to work independently as well as part of a collaborative team environment. - Familiarity with Agile methodologies is a plus. - Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus. Benefits - Paid Time Off - Training & Development - Performance Bonus