Requirements
- 1+ years of experience in an IT support role
- Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience.
- Proven IT support experience, preferably in healthcare or clinical environments.
- Strong customer relationship and call center support skills.
- Strong IT, networking, and general computer skills.
- Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows.
- Experience troubleshooting complex applications and software products.
- Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration.
- Familiarity with healthcare IT systems, including EMR and clinical software.
- Experience with ticketing systems and ITIL-based support processes.
- Knowledge of archival and storage media.
- Excellent troubleshooting, diagnostic, and analytical skills.
- Strong written and verbal communication skills.
- Ability to manage multiple tasks, work under pressure, and collaborate across teams.
- Flexibility to work varied hours and participate in on-call rotations.
Nice to Have
- PACS/Radiology/DICOM/HL7 experience.
- Radiology workflow experience.
- CompTIA Linux, RHCA, or RHCT certification.
- CCNA/CCNP certification.
- Proficiency in additional languages, particularly for EU or international regions.
Work Arrangement
Hybrid
Additional Information
- This position may require occasional travel.
- This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.
