Requirements
- Proven track record of successful systems and process implementations in complex environments using structured, industry project management best practices.
- Experience implementing enterprise business systems such as the M365 tech stack including productivity, collaboration, and security suites, ERP (NetSuite), CRM (Salesforce, Blackbaud), HRIS, work management (ServiceNow, Zendesk), Request Management, Document Management System (SharePoint), and other back-office, business application systems, and third-party SaaS platforms.
- PMP, ITIL, or other related industry certifications required, including experience with program and project management best practices and industry methodologies and frameworks such as PMI, COBIT, ITIL, Agile/Scrum, Waterfall.
- Savvy organizational skills in a dynamic, cross-functional, inclusive work environment with ability to multitask, prioritize, and quickly identify project risks, roadblocks, and issues in a structured manner, navigating nuanced, complex work dynamics with professionalism, a strong sense of customer service, and urgency.
- Effective communication skills, verbal and writing, including ability to compose, edit, and proof correspondences, documents, status reports, and presentations that appropriately tailor to a diverse audience, including cross-functional project teams, stakeholders, management, and senior leadership.
- Ability to set and abide by deadlines and commitments, navigating competing priorities.
- Ability to represent the organization and work with ACLU staff and other colleagues in a professional, human-centered manner, maintaining tact, diplomacy, and confidentiality.
- Ability to work independently as well as part of a team and foster a team-focused environment that encourages collaboration and peer support.
Nice to Have
- Experience with nonprofit donor management and legal systems highly desirable.
- Experience in a large, complex nonprofit organization desirable.
Work Arrangement
Hybrid
Team
Team size: more than 600-person National staff. Structure: Information Technology (IT) department
Additional Information
- This is a two-year term-limited position.
- This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).
- Be committed to advancing the mission of the ACLU. Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives.
- Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts.