Responsibilities
- Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
- Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
- Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
- Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
- Support program planning activities through effective work estimation processes.
- Oversee program-level change management activities, working closely with client partners and internal stakeholders.
- Develop comprehensive documentation to support customer acceptance and revenue recognition.
- Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
- Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
- Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
- Mentor junior project managers and support the recruitment process to strengthen the program management team.
Requirements
- Bachelor’s Degree in Business, Information Systems, Technical Engineering or equivalent experience.
- 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
- Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts.
- Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
- Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
- Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
- Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Nice to Have
- PMP certification is highly preferred.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Work Arrangement
Hybrid
Team
Team size: 0. Structure: Reports to: Director, Program Management
Additional Information
- Travel: 30-40%
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
