Responsibilities
- Lead end-to-end planning for concurrent customer deployments, tracking key milestones, dependencies, and ensuring timely execution from contract handoff to field activation.
- Serve as the central program lead across all active deployment projects, supporting project engineers with coordination, removing blockers, and providing visibility across engagements.
- Act as the primary program contact for municipal clients after contract signing, managing communication, expectations, risk reporting, and relationship trust throughout deployment.
- Gather field insights on installation difficulties, configuration problems, and operational hurdles, then translate them into actionable feedback for engineering and operations teams.
- Collaborate with Growth and Operations to define clear customer scope prior to deployment and monitor scope changes to balance customer needs with engineering bandwidth.
- Proactively identify risks that could delay delivery, maintain logs of open issues, assign owners, and track resolution timelines across all active programs.
- Lead readiness assessments before deployment starts, confirming alignment of hardware, software, configuration, and field logistics before customer go-live commitments.
- Document successes and failures across deployments to refine standardized processes, including playbooks, templates, and checklists for improved efficiency.
- Coordinate with Engineering, Hardware, Operations, and Growth teams to keep deployments progressing smoothly by engaging the right stakeholders at the right time without escalation.
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid or remote with travel to deployment sites as needed
Team
Cross-functional team working across engineering, hardware, operations, and customer-facing roles
Responsibilities (9)
- Own the end-to-end program plan for multiple simultaneous customer deployments — tracking milestones, managing dependencies, coordinating across internal teams, and keeping delivery on schedule from contract handoff to field go-live.
- Act as program lead across a portfolio of active deployments, coordinating and unblocking Project Engineers embedded in each engagement. Provide structure, escalation paths, and cross-deployment visibility that individual PEs can’t maintain on their own.
- Serve as the program-level point of contact for municipal customers post-sale — communicating status, managing expectations, surfacing risks early, and maintaining trust through the deployment lifecycle.
- Capture and translate deployment learnings — installation challenges, configuration issues, operational friction — into structured input for engineering, hardware, and operations teams to act on.
- Partner with Growth and Operations to ensure customer commitments are clearly scoped before deployment begins, and track scope changes through delivery to protect both the customer relationship and engineering capacity.
- Identify and escalate deployment risks before they become customer-facing misses. Maintain clear issue logs, owners, and resolution timelines across all active programs.
- Drive pre-deployment readiness reviews — ensuring hardware, software, configuration, and field logistics are aligned before go-live commitments are made to customers.
- Document what works and what doesn’t across deployments. Contribute to the playbooks, templates, and checklists that make the next deployment faster and more predictable than the last.
- Work across Engineering, Hardware, Operations, and Growth to keep deployment programs moving — pulling in the right people at the right time without requiring escalation to senior leadership for routine unblocking.
Available for qualified candidates
