About the Role
Role details below.
Responsibilities
- Troubleshoot complex customer issues across networking, APIs, and communications products
- Investigate issues using tools like Postman, cURL, Wireshark, Linux terminal and internal tooling
- Collaborate with customers, vendors, and engineering teams to resolve cases
- Automate workflows by contributing to bot-building and turning repetitive tasks into cron jobs
- Document solutions and improve self-service resources
- Learn VoIP protocols, internal systems, and new technologies as the role evolves
Additional Information
- This role operates on Central Time (UTC-6), 9am–6pm Monday to Friday
- The role involves building an AI-first support model, including developing bots and automating workflows
- Candidates are expected to contribute to automation and product expertise development over time
- The company values learning and growth, with opportunities to shape emerging AI-driven support systems
