One Pass Solutions is hiring a Technical Operations Support Specialist

About the Role

This position is responsible for supporting the day-to-day functionality of technical operations, responding to system alerts, diagnosing issues, and working with cross-functional teams to maintain service reliability and uptime.

Responsibilities

• Monitor system performance and respond to operational alerts
• Diagnose and resolve technical issues in a timely manner
• Document incidents and track resolution progress
• Escalate complex problems to engineering teams
• Maintain accurate records of system changes
• Support deployment of software updates
• Perform routine system checks and maintenance
• Troubleshoot network and server connectivity issues
• Assist with onboarding new team members
• Follow established incident management procedures
• Coordinate with developers for issue resolution
• Respond to internal support requests
• Verify system backups are completed successfully
• Assist in root cause analysis for recurring issues
• Ensure compliance with security protocols
• Update knowledge base articles as needed
• Participate in on-call rotations
• Validate service health after changes
• Track key performance metrics
• Support integration testing for new features

Nice to Have

• Bachelor’s degree in a technical field
• Certifications in IT support or networking
• Experience with AWS or similar platforms
• Knowledge of containerization technologies
• Background in security operations
• Familiarity with CI/CD pipelines
• Scripting experience in Python or Bash
• Exposure to automation tools
• Incident response experience
• Understanding of compliance standards

Compensation

Competitive hourly rate based on experience

Work Arrangement

Hybrid work model with office and remote options

Team

Collaborative technical operations team supporting internal systems

On-Call Expectations

• Team members rotate through on-call duties on a scheduled basis
• Respond to critical system alerts outside business hours
• Follow escalation paths for unresolved issues
• Document all on-call activities thoroughly
• Participate in post-incident reviews

Growth Opportunities

• Pathways for advancement within technical operations
• Access to training and certification programs
• Mentorship from senior engineering staff
• Opportunities to lead process improvement initiatives
• Cross-training in adjacent technical domains

Available for qualified candidates