As Hedgehog's first Technical Marketing Engineer, you will define this critical role at a fast-growing open source company leading the AI Network category. You will create educational content, demonstrate the Hedgehog product, improve technical documentation, and train AI assistants using RAG and LLMs.
What You'll Do
- Explain the Hedgehog product by producing 2-3 minute YouTube videos covering topics including Hedgehog Virtual Private Cloud service, Hedgehog Control Plane, Hedgehog Data Plane, Hedgehog Zero Touch Provisioning, Hedgehog Network Observability, Hedgehog Network Troubleshooting, and Hedgehog Software Updates
- Demonstrate the Hedgehog product live for prospective customers
- Improve technical documentation from the engineering team as a technical writer, applying tech writing best practices
- Enhance quick start guides, tutorials, lab exercises, background information, glossary, and contextual framing of software engineering details
- Train a Hedgehog virtual assistant to answer customer questions by feeding technical documentation and marketing material into Retrieval Augmented Generation (RAG) for an open source Large Language Model (LLM)
- Guide prospective customers through virtual lab exercises to evaluate product features demonstrated in videos and discovery calls
- Assist prospective customers in designing, planning, and scoping their AI cloud infrastructure
- Assist customers in documenting infrastructure as code, implementing Gitops, and integrating Hedgehog into their Gitops process
- Position Hedgehog relative to partners and competitors
- Handle customer objections and build objection handling playbooks for SDRs using Hubspot
- Write blogs on AI network topics, Hedgehog capabilities, and Hedgehog customer stories
- Train new sellers at Hedgehog and GTM partners on how to position Hedgehog in AI cloud infrastructure solutions
What We're Looking For
- Network engineering background
- Ability to tell good stories while documenting and demonstrating technology
Technical Stack
- YouTube
- Hedgehog Virtual Private Cloud
- Hedgehog Control Plane
- Hedgehog Data Plane
- Hedgehog Zero Touch Provisioning
- Hedgehog Network Observability
- Hedgehog Network Troubleshooting
- Hedgehog Software Updates
- Gitops
- Infrastructure as Code
- Retrieval Augmented Generation (RAG)
- Large Language Model (LLM)
- Hubspot
Team & Environment
- First hire in this role
- Part of go-to-market (GTM) and technical marketing function at a fast-growing open source company
