The Technical Go-Live Readiness Manager plays a key role in guiding large and strategic customers through the final stages of deployment, ensuring systems perform optimally before moving into production. This position serves as a trusted advisor, combining technical knowledge with strong communication skills to support seamless transitions.
Key Responsibilities
- Deliver hands-on support during deployment, focusing on performance validation and production readiness
- Lead customers through pre-go-live testing and critical go-live activities
- Ensure Workday solutions operate at peak efficiency under real-world conditions
- Collaborate with engineering, support, and functional teams to meet project milestones
- Identify, track, and resolve performance-related blockers that could impact launch timelines
- Act as the primary point of contact for customer escalations, driving timely resolution
- Advocate for customer needs across internal teams using influence and sound judgment
- Build and maintain strong working relationships with clients and implementation partners
- Manage expectations and provide clear, proactive communication throughout the deployment lifecycle
- Coordinate cross-functional efforts to address complex technical challenges
Qualifications
Candidates should hold a degree in Computer Science, Management Information Systems, or a related technical field, or demonstrate equivalent experience. A minimum of four years in technical support or consulting—particularly with ERP or SaaS platforms—is required. Experience with performance analysis, cloud architecture, and enterprise applications such as HR, Finance, or Payroll systems is essential.
Success in this role demands sharp analytical abilities, meticulous attention to detail, and the ability to lead through influence. The ideal candidate thrives under pressure, adapts quickly to shifting priorities, and maintains composure in ambiguous situations. Strong presentation, facilitation, and organizational skills are critical, as is a proven ability to learn complex systems rapidly.
Senior candidates may have seven or more years in technical support roles and deeper experience in crisis management or large-scale ERP deployments.
Environment and Culture
This role operates in a hybrid work environment, supported by a culture rooted in integrity, empathy, and collaboration. The organization values curiosity, courage, and inclusive teamwork, fostering a space where bold ideas and mutual support drive progress. Employees are encouraged to grow, take initiative, and contribute to meaningful outcomes.
The company is committed to equal opportunity and welcomes applicants with diverse backgrounds, including individuals with disabilities and protected veterans. In line with fair chance hiring principles, qualified candidates with arrest or conviction records will be considered for employment.
