Staff4Me is looking for a Technical Deployment Engineer to ensure the delivery of support services to newly onboarded customers, with a focus on network installation. You will be responsible for completing assigned tasks to meet project goals and collaborating closely with installation and project teams.
What You'll Do
- Collaborate with Installers and Project Managers on the network implementation of new installations or deployments.
- Address concerns of newly onboarded properties during installation.
- Perform Post Install Checks (PIC) and follow up with installers on any missing or failed items.
- Monitor and ensure the completion of PICs.
- Identify any training or installation processes that need to be covered or changes that need to be made.
- Ensure all tools are available and accessible for property staff.
- Work with Field Technicians to troubleshoot installation-related issues.
- Coordinate and schedule training with property staff for Site Dashboard and Conference Tool (if applicable) and provide Splash Page orientation.
- Ensure all devices are set up and monitored in the NMS.
What We're Looking For
- 2 years of hands-on experience with Networking.
- Experience in switching.
- Proficiency in configuring Layer 2 devices (e.g., VLANs, WLANs).
- Ability to subnet in Layer 3.
- Meraki ECMS Certification (mandatory upon hiring).
- Experience in BPO with inbound and outbound calls.
- High school diploma or equivalent.
- Proven experience in a NOC or technical support role, preferably in managed Wi-Fi or satellite television.
- Strong understanding of networking principles, protocols, and satellite communication systems.
- Exceptional problem-solving and analytical skills.
- Ability to thrive in a fast-paced and dynamic work environment.
Nice to Have
- Experience with satellite television.
- CCNA certification.
- Additional education in a relevant field.
- Network+ (Net+) certification.
Technical Stack
- Networking
- Switching
- Layer 2 devices (VLANs, WLANs)
- Layer 3 subnetting
- NMS
Team & Environment
You will collaborate with Installers, Project Managers, and Field Technicians to deliver services and resolve issues.
Staff4Me is an equal opportunity employer.
