Responsibilities
- Deliver high-quality support to customers of our SaaS product
- Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries
- Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs
- Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
- Empower customers to self-serve and help users navigate our on-demand success resources
- Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems
- Provide customer support via multiple channels including chat, and video calls
Requirements
- 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
- Experience in at least one of the following: API integrations, WhatsApp API, or Agentic AI
- Excellent communication skills in Spanish, Portuguese (Nice-to-have) and English, and the proven ability to understand customer’s inquiries
- Ability to clearly explain complex ideas verbally and in writing
- Ability to dig deeper to uncover customer’s true objectives
- High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers
- Able to work in a fixed shift
- Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges
Nice to Have
- Excellent communication skills in Spanish, Portuguese (Nice-to-have) and English, and the proven ability to understand customer’s inquiries
Benefits
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment that fit your lifestyle, wherever you're based.
Additional Information
- Excellent communication skills in Spanish, Portuguese (Nice-to-have) and English, and the proven ability to understand customer’s inquiries
