About the Role
Role details below.
Responsibilities
- Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps
- Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria
- Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT
- Drive technical confidence during sales cycles and help advance deals toward signature
- Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly
- Troubleshoot issues and guide prospects through real world workflows
- Support and validate common ATS integration patterns and deployment configurations
- Own or co-own customer onboarding to ensure a smooth handoff from Sales and fast time to value
- Lead training sessions, onboarding calls, office hours, and enablement initiatives
- Create and maintain enablement materials, best practices, and usage guidance
- Monitor usage and adoption to identify risks and expansion opportunities early
- Support integrations with ATS platforms and related HR systems
- Work hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows
- Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required
- Act as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions
- Synthesize feedback into clear, actionable inputs for Product and Engineering
- Build a tight feedback loop from customer calls to prioritized product and process improvements
- Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators
- Help define and evolve customer success metrics as the company scales
Requirements
- 3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS
- Proven experience driving pre-sales technical workflows such as demos, trials, and POCs and directly influencing deal progression
- Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments
- Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns
- Excellent verbal and written communication skills with executive presence and strong storytelling ability
- Thrive in a high-ownership, fast-paced startup environment with evolving priorities
Nice to Have
- Experience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR
- Experience supporting enterprise customers, security reviews, and implementation constraints
Work Arrangement
global
