Mercedes-Benz Group AG is hiring a Technical Customer Success Engineer who will act as the primary liaison between Engineering Customer Units (ECUs) and internal development teams. In this role, you will combine technical consultancy, customer advocacy, and cross-functional collaboration to ensure the successful adoption and optimization of Agile Release Train (ART) solutions within CI/CD/CT pipelines.
What You'll Do
- Actively engage with Engineering Customer Units (ECUs) through hospitality and collaboration to understand their specific setups and requirements for ART solutions in their pipelines.
- Act as a dedicated liaison for customers, connecting them with internal teams and advocating for their needs regarding our ART portfolio.
- Participate in user trainings, workshops, and marketing efforts to educate customers on tool capabilities, best practices, and advanced features.
- Gather and channel direct customer feedback and insights to the ART development teams to drive continuous product improvement and innovation.
- Collaborate within a team of Subject Matter Experts (SMEs) on the creation, discussion, and governance of principles focused on ART tools and user needs in CI/CD/CT environments.
What We're Looking For
- Proven ability to diagnose complex problems, design effective solutions, and guide customer implementations with clarity and confidence.
- Skilled at working across multiple teams, departments, and stakeholder groups to achieve common goals and deliver results.
- B.Tech IT/CS - Full Degree.
- 8-12 years of experience in software development.
Nice to Have
- Strong interpersonal skills with the ability to build rapport, actively listen, and communicate technical concepts to diverse audiences.
- Familiarity with ART solutions and their integration into CI/CD/CT pipelines (comprehensive training will be provided).
Technical Stack
- CI/CD/CT pipelines
- Agile Release Train (ART) solutions
Team & Environment
You will collaborate within a team of Subject Matter Experts (SMEs) focused on ART tools and user needs.
Benefits & Compensation
- Opportunity to shape product direction through direct customer engagement.
- Collaborative environment with access to Subject Matter Experts and development teams.
- Professional development through customer-facing workshops and training delivery.
- Competitive compensation and benefits package.
- Exposure to CI/CD/CT technologies and methodologies.
Mercedes-Benz Group AG is an equal opportunity employer.
