As a Technical Customer Success Engineer, you will play a central role in connecting Engineering Customer Units with internal development teams to ensure effective implementation and ongoing enhancement of Agile Release Train (ART) solutions. Your primary responsibility will be to understand customer environments, advocate for their needs, and support the successful adoption of ART tools within CI/CD/CT pipelines.
Key Responsibilities
- Engage directly with Engineering Customer Units to assess their technical requirements and integration goals for ART solutions
- Serve as a trusted point of contact, aligning customer objectives with internal engineering capabilities
- Lead training sessions, workshops, and knowledge-sharing initiatives to help customers maximize the value of ART features and best practices
- Collect and communicate actionable customer feedback to development teams, contributing to product evolution and feature refinement
- Collaborate with Subject Matter Experts to define standards, governance models, and technical principles for ART tooling in continuous integration environments
Qualifications
Candidates should hold a B.Tech in IT or Computer Science and bring 8–12 years of experience in software development. A demonstrated ability to analyze complex technical challenges, design practical solutions, and guide customer-facing implementations is essential.
Strong interpersonal and communication skills are required to effectively interact with diverse stakeholders and translate technical concepts clearly. Prior knowledge of ART products and their application in CI/CD/CT pipelines is advantageous, though comprehensive training will be provided.
What You’ll Gain
- Direct influence on product development through real-world customer insights
- Access to expert teams and ongoing learning opportunities in modern software delivery practices
- Experience delivering training and technical content in a collaborative setting
- Competitive compensation and benefits
- Hands-on exposure to advanced CI/CD/CT technologies shaping the future of software development
