RE/SPEC Inc. is hiring a Technical Billing Consultant I

RESPEC seeks an experience Technical Billing Consultant I, for our Richardson, TX office. In this role, you will participate in and lead the implementation and configuration of Software-as-a-Service (SaaS) billing systems for our billing partners, ensuring that all configurations align with client requirements and technical environments. You will also play a key role in optimizing the order-to-cash process by ensuring seamless integration between billing, sales, and operations. This position requires a blend of technical expertise, strong communication skills, and a deep understanding of billing systems and processes to deliver tailored solutions that enhance client satisfaction and operational efficiency. Key Responsibilities End-to-end implementation of SaaS billing systems for RESPEC billing partners. Configure subscription plans, products, pricing models, rating rules, discounts, bill cycles, taxation, and more to meet client needs. Set up and configure integrations with payment gateways (e.g., Stripe), tax engines (e.g., Avalara), Customer Relationship Management (CRM) systems (e.g., Salesforce), and Enterprise Resource Planning (ERP) systems (e.g., NetSuite). Conduct discovery sessions to understand client business models, billing requirements, and technical environments. Provide training to client teams on platform usage, best practices, and troubleshooting. Document system design and client system configurations thoroughly. Collaborate with and support other billing team members to resolve client billing challenges. Perform testing and validation to ensure the billing system is accurately configured according to documented requirements. Participate in meetings to align order-to-cash processes and identify areas for improvement. Provide input on system enhancements that can streamline the order-to-cash cycle.