The Technical Architect at Salesforce is responsible for designing and managing the delivery of complex Salesforce solutions for customers, particularly in the Telecommunications industry. This role requires a blend of strategic thinking and deep technical expertise to create scalable, long-term solutions that align with customer growth and leverage Salesforce's AI-driven platform.
What You'll Do
- Lead technical design sessions and translate complex business requirements into well-architected solutions that leverage the Salesforce platform and its various products, SFI Industries, APEX and Omnistudio
- Lead a team of developers, guiding them through best practices, providing an end-to-end vision, and delivering value-driven scalable solutions
- Contribute to establishing and managing DevOps strategies, including CI/CD pipelines, version control (GIT), and environment management for large-scale implementations
- Collaborate with client stakeholders to define requirements, set expectations, and identify gaps between their current and desired states
- Participate in pre-sales activities such as discovery sessions and Proof-Of-Concept (POC) development
- Architect and manage integrations with external systems via APIs and ETL technologies
- Proactively debug and resolve complex technical issues as they arise, applying a deep understanding of the project and its components
- Work with Salesforce product teams to support client implementations and ensure solutions align with platform best practices
- Travel to client sites, averaging approximately 50% of the time, to collaborate effectively with global teams and stakeholders
What We're Looking For
- 6+ years of experience as a technical architect, with at least 3+ years on the Salesforce platform
- Expert-level understanding of the Salesforce product suite, including Sales, Service, Analytics, and Experience Clouds
- Deep understanding of systems architecture, key design and integration patterns, and best practices for managing large data volumes
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Strong background in designing and developing large web-based systems, including a comprehensive understanding of the full software product lifecycle
- Experience with environment management, release management, code versioning, and deployment methodologies
- Familiarity with platform security capabilities (TLS, SSL) and data sharing/visibility models
- Proactive and self-managed professional with the ability to challenge the status quo and propose creative yet well-thought-out solutions
- Spanish and/or Portuguese business advanced proficiency required
- English proficiency
Nice to Have
- Prior experience in the Communications Cloud, Media Cloud Salesforce Industries
- Active Salesforce certifications or the ability to achieve relevant certifications upon hire
- Candidates with the Salesforce Application Architect or System Architect credentials are highly desirable
- TMForum SAFE Methodologies experience
Technical Stack
- Salesforce Platform
- Sales Cloud
- Service Cloud
- Analytics Cloud
- Experience Cloud
- SFI Industries
- OmniStudio
- APEX
- Visualforce
- Lightning Experience
- Lightning Components
- APIs
- ETL technologies
- Integration middleware
- CI/CD pipelines
- GIT
- Mobile development technologies
- OAuth
- SAML
- SSO
- TLS
- SSL
Benefits & Compensation
- Unlimited in all areas of your life with benefits and resources that support balance and peak performance
- AI agents to accelerate your impact and help you do your best work
- Support to bring the power of Agentforce to organizations of all sizes
- Opportunity to shape the future and redefine what’s possible
- Reasonable accommodations available during application or recruiting process
- Access to company-wide commitment to equality and inclusion
Work Mode
Hybrid role with 50% travel to client sites required. Locations include LATAM.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Decisions are based on merit, competence, and qualifications — without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
