Broadcom is hiring a Technical Adoption Manager (Taiwan, Remote) to join our Customer Success portfolio. This role focuses on helping organizations maximize the value of their VMware investments while optimizing alignment between business objectives and IT performance.
What You'll Do
- Plan to identify Customer's business and IT outcomes along with recommendations for technical capabilities and activities needed for success.
- Conduct technology assessments to identify gaps impeding progress toward Customer's goals and provide prioritized recommendations through best practice, interoperability, and compatibility reviews and Technical Readiness Assessments.
- Provide solution guidance to develop a future state roadmap and guidance to scale out Customer's environment.
- Offer recommendations to improve efficiency, resiliency, security, and sustainability for operational optimization.
- Analyze performance metrics to identify areas where potential system degradation and bottlenecks can impact system health.
- Provide product optimization recommendations and rightsizing guidance for VMs, cluster size, efficiencies, storage performance and host configurations.
- Conduct periodic peer comparisons of operations and processes to known best practices of similar organizations using guidance from VMware product teams and years of experience.
- Hold monthly touch points to ensure progression toward Customer's goals.
- Lead executive business reviews to report on progress and upcoming milestones for continuous stakeholder alignment.
What We're Looking For
- 5+ years’ experience in Software or SaaS Implementation or on-boarding support
- Good logical thinking and problem-solving skills
- Responsible, proactive and have good communication skills
- Ability to think and work independently, with enthusiasm and execution
- Good teamwork spirit, being supportive and proactive as a team player
- English speaking and writing skill are a must
Nice to Have
- Any certificate of the list is a plus: VCP, CKA, ITIL, AWS, Azure, GCP
Work Mode
This is a remote position located in Taiwan.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
