About the Role
The Technical Account Manager acts as a trusted advisor to high-value customers, ensuring their technical needs are met and long-term goals are supported through effective use of the platform.
Responsibilities
- Serve as the primary technical point of contact for assigned enterprise clients
- Monitor customer health and proactively identify potential risks or opportunities
- Collaborate with support and engineering teams to resolve complex technical issues
- Guide customers through onboarding, integration, and ongoing optimization
- Track and report on key customer success metrics and usage patterns
- Facilitate communication between customer stakeholders and internal teams
- Advocate for customer needs within the product organization
- Assist in planning and executing technical reviews and business check-ins
- Identify expansion opportunities through deep understanding of customer workflows
- Ensure timely resolution of support tickets and technical escalations
- Maintain detailed account records and success plans
- Coordinate responses during critical incidents or outages
- Educate customers on best practices and platform capabilities
- Support renewal and upsell processes with technical insights
- Stay current with product updates and industry trends
Nice to Have
- Experience in the workforce management or scheduling domain
- Knowledge of RESTful APIs and integration patterns
- Familiarity with workforce compliance regulations
- Background in technical project management
- Certifications in cloud platforms or related technologies
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Part of the customer success organization, collaborating closely with support, engineering, and product teams
Why This Role Matters
This position plays a critical role in ensuring customers achieve maximum value from the platform, directly influencing retention and satisfaction.
Growth Opportunities
The role offers a clear path for advancement into senior technical account leadership or specialized customer success functions.
Available for qualified candidates
