About the Role
Role details below.
Responsibilities
- Own the technical relationship with our most strategic enterprise accounts.
- Build real relationships with engineering teams, from DevOps to CTO level.
- Spot opportunities to deepen Octopus adoption, and champion customer needs internally.
- Guide customers through Kubernetes and GitOps architecture decisions.
- Run technical health checks, lead workshops, and troubleshoot complex deployment issues.
- Work with our OSS team on Argo best practices and improvements.
- Connect technical recommendations to customer business goals.
- Work with sales on expansions and renewals.
- Be the customer’s voice in product planning.
Requirements
- Hands-on Kubernetes experience with the ability to troubleshoot deployments, configure networking, and advise on security best practices.
- Proven GitOps implementation experience using tools like ArgoCD, Flux, or similar, with a track record of helping teams adopt these practices successfully.
- Experience with Octopus Deploy or similar deployment automation tools.
- 2+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, or Customer Success Engineering.
- Demonstrable problem-solving skills where you've diagnosed complex technical issues and guided customers to resolution.
- Excellent written and verbal communication with the ability to create technical documentation, runbooks, and customer-facing materials.
- Self-directed work style with proven ability to manage multiple customer relationships simultaneously while maintaining high service standards.
- Continuous learning mindset with examples of how you stay current with rapidly evolving DevOps tooling and practices.
Nice to Have
- Certifications in Kubernetes (CKA, CKAD) or cloud platforms are ideal.
- Background in software development or system administration is a bonus.
Benefits
- Revenue has grown consistently between 20–50% every year for the past 9 years.
- Profitable for 10 out of the past 12 years.
- Sustainable, balanced working environment.
- Uncommon level of transparency — public handbook available.
- Transparent approach to compensation ensuring equal pay for equal work and skill.
- Well-defined career pathways.
- Supportive, collaborative, and high-trust environment.
- Leaders engage openly in all-hands calls and 1:1s.
- Virtual interviews and onboarding as part of remote-first operations.
Work Arrangement
Remote (Country)
Team
Team size: over 300. Structure: Global team of Octonauts. Remote-first company with team members spanning the globe.
