Mirantis is looking for a Technical Account Manager (OpenStack) to serve as the primary technical owner for enterprise clients running Mirantis platforms in production. In this client-facing role, you'll ensure operational excellence, guide clients through complex infrastructure challenges, and act as a trusted advisor to both engineering teams and senior stakeholders.
What You'll Do
- Serve as the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments
- Lead clients through incidents, upgrades, and architectural decisions
- Ensure client platforms remain stable, performant, and prepared for future growth
- Work closely with Support, Engineering, and Customer Success teams
- Act as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems
- Lead strategic account reviews
- Present platform health and risk to executives
- Provide recommendations that influence operational direction and long-term platform strategy
- Deliver clear, actionable outcomes in QBRs and strategic account sessions
What We're Looking For
- Proven experience in a technical account management, customer success, or support engineering role for enterprise clients
- Strong technical background with production infrastructure and cloud platforms
- Demonstrated ability to manage and resolve complex technical issues in mission-critical environments
- Excellent communication and presentation skills with both technical teams and executive stakeholders
- Ability to act as a strategic advisor and build trusted relationships with clients
Nice to Have
- Experience with OpenStack or similar cloud infrastructure platforms
- Familiarity with Kubernetes, containerization, and modern cloud-native technologies
- Background in enterprise IT operations or systems engineering
- Knowledge of SLA management and incident escalation processes
- Experience presenting technical content to C-level executives
Technical Stack
- OpenStack
- Kubernetes
- Cloud-native technologies
- Containerization
Work Mode
Remote within the US
Mirantis is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability status, or any other characteristic protected by applicable law.
