About the Role
Role details below.
Responsibilities
- Technical contact for your clients within Adjust.
- Support your clients on how to best use the Adjust product and help them resolve any technical challenges.
- Provide daily support and have check-in calls with your client base.
- Work with a global Support team.
- Serve as the trusted technical advisor to clients in Japan, ensuring optimal use of our measurement platform and services.
- Provide proactive account monitoring and technical health checks.
- Enable your client’s decision making and ensure they are set up for success by testing and validating their set-up.
- Troubleshoot complex issues by using internal and external tooling.
- Collaborate with cross-functional teams (Engineering, Sales and Support) to resolve customer issues and implement custom solutions.
- Escalate complex technical issues directly to our engineers; provide ideas for optimization and improvement to the relevant teams.
Work Arrangement
Remote (City/Region)
Additional Information
- Willingness to travel (if applicable)
