Responsibilities
- Provide valuable ongoing product support and training to partners via webinars and on-site.
- Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.
- Represent Alarm.com at various trade shows and events.
- Demonstrate in-depth and current understanding of all existing and new Alarm.com product release features to respond to partner inquiries properly.
- Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.
- Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
- Drive the adoption of key tools that have an impact on the business operation of partners.
- Other duties as assigned.
Requirements
- BA or BS, Engineering, Math, or sciences preferred
- The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
- A self-starter who can operate independently.
- Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.
- Strong people skills; natural customer service orientation and disposition.
- Candidate must enjoy working with clients and supporting internal customers in the organization.
- Excellent problem-solving skills.
- The ability and commitment to meet deadlines, even during high-volume periods.
- Flexible and positive attitude that fosters team spirit.
- Availability to travel up to 65% within the LATAM region.
- Must work from the Bogota office (Parque de la 93) at least 3 days per week when not traveling.
Nice to Have
- Other languages are a plus.
- Experience with the following is a plus: Intrusion detection systems, access control, home automation, or video over IP.
Benefits
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
- Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
Additional Information
- Availability to travel up to 65% within the LATAM region.
- Must work from the Bogota office (Parque de la 93) at least 3 days per week when not traveling.
- The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
- Other languages are a plus.
