About the Role
The role focuses on building strong relationships with enterprise customers, guiding them through technical onboarding, troubleshooting issues, and ensuring long-term success with the platform.
Responsibilities
- Serve as the primary point of contact for enterprise clients in the EMEA region
- Monitor client health and proactively identify opportunities for improvement
- Guide customers through technical implementation and integration processes
- Collaborate with support and engineering teams to resolve complex issues
- Conduct regular success reviews to track product adoption and usage
- Translate customer feedback into actionable insights for product teams
- Assist in onboarding planning and coordinate kickoff meetings
- Educate clients on best practices for data modeling and platform use
- Identify expansion opportunities within existing accounts
- Support renewal discussions with relevant stakeholders
- Maintain detailed documentation of client interactions and technical configurations
- Troubleshoot API and integration issues with customer systems
- Facilitate communication between clients and internal technical teams
- Monitor service-level agreements and ensure timely response times
- Provide input on customer success metrics and KPIs
- Assist with post-sales technical enablement
- Stay current with platform updates and new feature releases
- Coordinate with professional services for complex deployments
- Help clients optimize data workflows and improve data quality
- Escalate critical issues following internal protocols
- Deliver training sessions tailored to client needs
- Track and report on customer health scores
- Support change management during platform upgrades
- Work with security teams to address compliance inquiries
- Ensure clients achieve measurable business outcomes
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Collaborative team supporting enterprise clients across EMEA
Why This Role Matters
Clients rely on consistent technical guidance to unlock the full value of their data platform investment, and this role ensures they achieve their goals efficiently and sustainably.
What We Value
We prioritize clear communication, technical empathy, and proactive problem-solving. Success in this role means clients feel supported and empowered to innovate.
Available for qualified candidates
