About the Role
This role involves serving as the primary technical contact for clients, guiding them through onboarding, resolving issues, and ensuring long-term satisfaction through consistent support and clear communication.
Responsibilities
- Act as the main point of contact for technical inquiries from clients in Brazil
- Troubleshoot and resolve technical issues promptly and efficiently
- Guide new clients through onboarding and initial setup processes
- Monitor client health and proactively identify potential risks
- Collaborate with internal engineering teams to escalate complex issues
- Maintain accurate records of client interactions and support cases
- Communicate technical solutions clearly to non-technical stakeholders
- Track and report on service-level agreement compliance
- Support the renewal and expansion of client contracts through reliable service
- Provide feedback to product teams based on client experiences
- Ensure timely responses to client support requests
- Coordinate with customer success teams to align technical and business goals
- Deliver status updates during incident resolution
- Assist in post-incident reviews and documentation
- Stay current with product updates and technical documentation
- Facilitate knowledge transfer between clients and internal teams
- Identify opportunities to improve client workflows
- Support integration troubleshooting for client systems
- Maintain familiarity with regional compliance and technical requirements
- Participate in client review meetings with technical summaries
Compensation
Competitive salary based on experience and location
Work Arrangement
Remote
Team
Collaborative, global team focused on client success and technical excellence
Why Join Us
- Opportunity to work with a global team solving real-world technical challenges
- Supportive environment that values continuous learning and growth
- Focus on delivering high-quality service to clients in key markets
What We Value
- Clear and empathetic communication
- Ownership of client outcomes
- Technical curiosity and persistence
Not available
