About the Role
The Technical Account Manager ensures clients achieve maximum value from security solutions by managing technical relationships, guiding implementation, and supporting long-term success through proactive engagement and issue resolution.
Responsibilities
- Serve as the primary point of contact for assigned clients
- Monitor client health and satisfaction metrics
- Coordinate between technical teams and client stakeholders
- Drive resolution of escalated technical issues
- Guide clients through onboarding and integration processes
- Track product usage and identify adoption barriers
- Conduct regular account review meetings
- Translate client feedback into product improvement suggestions
- Support renewal and upsell initiatives with data-driven insights
- Maintain accurate client documentation and success plans
- Ensure compliance with security and access protocols
- Collaborate with engineering during incident response
- Communicate product updates and roadmap changes
- Identify expansion opportunities within existing accounts
- Provide training and best practice guidance to clients
- Monitor service-level agreements and performance benchmarks
- Escalate critical issues using defined protocols
- Work with support teams to streamline troubleshooting
- Maintain up-to-date knowledge of security threats and defenses
- Assist in post-implementation optimization efforts
- Facilitate communication during system outages or maintenance
- Document client-specific configurations and workflows
- Track key performance indicators for account success
- Align technical capabilities with client business goals
- Support cross-functional initiatives involving product and sales
Nice to Have
- Certifications in security or cloud platforms
- Experience with penetration testing tools
- Knowledge of DevSecOps workflows
- Familiarity with incident response protocols
- Background in software development or systems administration
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid work model with flexible scheduling
Team
Collaborative team operating across technical and customer-facing functions
Our Technology
The platform combines automated vulnerability detection with contextual risk analysis to streamline security operations for enterprise clients.
Growth Opportunities
Team members have access to ongoing training, conference participation, and internal mobility across technical and customer success tracks.
Available for qualified candidates
