Responsibilities
- Act as the initial contact for reporting workflow disruptions and technical support requests.
- Perform daily checks on data flow logs, workflow summaries, and support tracking systems.
- Diagnose and fix recurring technical problems using established standard operating procedures.
- Refer advanced technical issues to senior team members when necessary.
- Collaborate with external developers and technology partners during integration initiatives.
- Monitor project timelines, follow up on pending actions, and identify obstacles to progress.
- Develop, update, and organize standard operating procedures and internal technical guides.
- Analyze API documentation, align data fields, and contribute to technical root cause analyses.
- Provide support for internal projects involving system integration and automation.
- Help refine and sustain internal tools and operational workflows.
Other
- Applicants must have legal authorization to work in the country where the role is located, without reliance on employer-sponsored visas.
- Some in-person meetings are required as part of the role.
- The company follows fair, open, and inclusive hiring practices.
- Only shortlisted candidates will receive communication regarding interviews.
- The organization promotes equal opportunity employment.
No
