About the Role
The role involves leading and coaching a customer service team, managing daily operations, improving service quality, and acting as a point of contact for both internal stakeholders and external partners.
Responsibilities
- Lead and supervise a customer service team to ensure consistent performance and service standards
- Coach and support team members in their professional development and day-to-day tasks
- Monitor key performance indicators and implement improvements where needed
- Serve as the primary contact for team-related inquiries from other departments
- Ensure customer interactions meet quality and compliance requirements
- Collaborate with cross-functional teams to streamline processes
- Handle escalated customer issues and ensure timely resolution
- Contribute to the development of training materials and onboarding programs
- Support the implementation of new tools and workflows
- Promote a positive team culture focused on collaboration and accountability
- Manage team schedules and workloads efficiently
- Report on team performance and operational metrics
- Identify opportunities for process optimization
- Ensure adherence to data protection and regulatory standards
- Act as a liaison between frontline staff and management
Compensation
Competitive salary with performance-based components and additional benefits.
Work Arrangement
Full-time position with hybrid work options available.
Team
Collaborative team environment with a focus on continuous improvement and employee development.
What we offer
- Opportunities for professional growth and leadership development
- A modern workplace with flexible working models
- Supportive team culture with regular feedback and coaching
- Training programs to enhance skills and knowledge
- Engagement in a mission-driven healthcare organization
Application process
- Submit your application including CV and cover letter
- Initial screening by HR
- Interview with hiring manager and team members
- Possible assignment or case presentation
- Final interview and offer discussion
Not offered for this position.
