Ayr Wellness is hiring a Team Lead to oversee the daily operations of our dispensary. You will handle patient and customer needs while supporting managers and staff to ensure retail operations meet our high standards. In conjunction with the Store Manager, you will be responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with Florida's rules and regulations. Our strength lies in our people, and we are looking for builders and doers who are customer-obsessed and excel at relationship building.
What You'll Do
- Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary licensed by the Florida Department of Health.
- Provide excellent customer service to all patients while coaching other team members.
- Administer routine inspections to maintain accurate inventory of all cannabis products.
- Manage and supervise the activities of patient advocate staff.
- Train dispensary staff on company standard operating procedures, product knowledge, and best practices.
- Ensure Key Performance Indicators are captured and daily financial reporting requirements are managed.
- Oversee all cash handling procedures and develop staff schedules.
- Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
- Protect patient rights by overseeing the employee HIPAA education program and ensuring confidentiality.
- Oversee patient education and counseling programs.
- Maintain awareness of the competitive landscape and industry developments.
- Assist in ensuring the dispensary’s compliance with all relevant statutes, regulations, and directives.
- Ensure traceability of product is maintained from reception to final sale.
- Receive, check, and enter inventory into NAV when shipments arrive.
- Take pride in the store's appearance by ensuring all areas are consistently clean, safe, and guest-ready.
What We're Looking For
- Must be 21 years of age or older.
- Must be able to pass a Level 2 Background Check (FBI).
- High school diploma or GED required.
Technical Stack
- Microsoft Office
- NAV
Team & Environment
This role works in conjunction with the Store Manager to oversee daily dispensary operations and staff.
Work Mode
This is an onsite position.
