Responsibilities
- Help customers complete their taxes using Intuit TurboTax products
- Provide tax advice, full service return preparation, tax calculations, and manage product/software inquiries
- Utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
- Use state of the art video communication software to interact with customers
- Document interactions to maintain accurate records
Requirements
- Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns using commercial tax preparation software
- Active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws
- Passionate about helping clients navigate the complexities of taxation
- Committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes
- Excellent customer service skills
- Excited to interact with customers through video and audio tools in a professional, friendly, and confident manner
Benefits
- 401(k) savings plan with Intuit matching
- Paid sick leave
- Intuit provided E&O insurance
- Employee stock purchase plan
- Employee assistance program
- Product discounts
- Free copy of TurboTax Live
Work Arrangement
Remote (Worldwide)
Additional Information
- Work 100% remotely
- Customer-facing role
- Must reside in the United States
- Supplemental income
- Use of video and audio tools for customer interaction
