Responsibilities
- Help customers complete their taxes using Intuit TurboTax products
- Provide tax advice, full service return preparation, tax calculations, and manage product/software inquiries
- Utilize government websites, professional resources, and team expertise to deliver accurate answers in everyday language
- Interact with customers using state of the art video communication software
- Document interactions to maintain accurate records
Requirements
- Active PTIN
- Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns using commercial tax preparation software
- Passionate about helping clients navigate the complexities of taxation
- Committed to enhancing the brand by delighting customers and empowering them to prepare their taxes
- Excellent customer service skills
- Excited to interact with customers through video and audio tools in a professional, friendly, and confident manner
Nice to Have
- Intuit Academy Level 1 badge (with 1+ year of recent experience filing 30 or more paid tax returns)
Benefits
- 401(k) savings plan with Intuit matching
- paid sick leave
- Intuit provided E&O insurance
- employee stock purchase plan
- employee assistance program
- product discounts
- free copy of TurboTax Live
Work Arrangement
Remote (Worldwide)
Additional Information
- Virtual, customer-facing role
- Reside in the United States
- Earn supplemental income
- Use of video communication software required
