Taskrabbit is looking for a Task Logistics Advocate, German to join a remote team focused on improving conversions and reducing cancellations across European markets. You'll follow standard operating procedures to increase fulfillment rates and provide real-time assistance within the task funnel.

What You'll Do

Understand business requirements for each programme and put its SOPs into action.
Take diligent notes during core duties and suggest process improvements to your team leader.
Address and solve user issues efficiently via live channels, exceeding KPIs for satisfaction, productivity, and accuracy.
Manage your time effectively to make relevant phone calls while maintaining high-quality interactions.
Build connection and trust with stakeholders, going above and beyond to provide an exceptional first-time resolution.
Stay organized, accountable, and informed by using all available resources to track SOP and programme changes.

What We're Looking For

Minimum 6 months of experience in customer service, contact center, or a similar role.
Excellent customer service skills: empathy, courtesy, kindness, efficiency, confidence, and helpfulness.
Excellent time management skills and pride in a job well done.
Excellent typing skills and adaptability in navigating online tools and systems.
Excellent written and verbal communication skills with a strong command of grammar and spelling.
Excellent persuasive communication skills over the phone to engage potential customers.
Strong critical thinking and problem-solving abilities.
Strong interpersonal skills: openness to others' ideas and willingness to try new things.
Resilience and persistence: willingness to face rejection and persistently pursue leads.
Ability to take ownership and solve problems.
Available full-time (40 hours/week).
Fluency in both English and German.
Eligibility to work in Poland (no relocation support is provided).

Nice to Have

Prior experience in sales over the phone, preferably in cold calling.

Team & Environment

You will join a remote team of 20+ operations advocates in Poland, reporting directly to the Operations Team Lead.

Benefits & Compensation

Annual gross base pay of 92,000 PLN.
Taskrabbit is a Hybrid Company valuing flexibility and regular in-person connection.
Generous and flexible time off with 2 company-wide closure weeks.
Taskrabbit product stipends.
Wellness, productivity, and education stipends.
IKEA discounts.
Reproductive health support.
(Note: Benefits vary by country of employment.)

Work Mode

This is a fully remote position for candidates based in Poland.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.