Capgemini is hiring a Systrack SME Engineer to join our Experience Management Office (XMO). In this role, you will be responsible for expertly managing and optimizing SysTrack to monitor and enhance employee digital experiences. You will configure the tool to collect detailed performance data, identify issues affecting users, and provide actionable insights to drive productivity and satisfaction.
What You'll Do
- Configure and optimize SysTrack to support business requirements and ensure accurate monitoring of the digital work environment.
- Continuously fine‑tune SysTrack settings to enhance data quality, performance insights, and user experience visibility.
- Troubleshoot SysTrack‑related issues and provide support to end users, ensuring minimal disruption and timely resolution.
- Monitor the health and performance of existing devices to proactively identify and address issues affecting employee experience.
- Document processes, create knowledge articles, and automate repetitive tasks to improve operational efficiency and consistency.
- Collaborate with internal teams to translate SysTrack insights into actionable improvements for productivity, system stability, and user satisfaction.
What We're Looking For
- Expert knowledge of the SysTrack suite, including components such as DEX Pack, Proactive Hardware Monitoring, Campaigns, and building collection extensions.
- Experience in configuring and fine‑tuning SysTrack to monitor user interactions, system performance, digital environment health, and other data as required.
- Proficiency in PowerShell scripting and automation frameworks to design, implement, and manage automated workflows.
- Windows Server/Desktop Administration: Strong experience administering Windows Server and Windows desktop operating systems.
- SQL Skills: Ability to work with SQL for database management and data analysis.
- Solution Design & Architecture: Demonstrated experience in designing and architecting technical solutions.
- Automation Opportunities: Ability to lead initiatives to identify, evaluate, and implement automation opportunities across the organization.
- Data Integration: Skills in integrating SysTrack data with other systems and tools to provide comprehensive insights.
- Communication Skills: Effective communication skills for presenting findings to stakeholders and supporting team members in understanding SysTrack‑related data.
Technical Stack
- SysTrack
- PowerShell
- Windows Server
- Windows Desktop
- SQL
Team & Environment
You will be an integral part of our Experience Management Office (XMO), focused on optimizing digital employee experiences.
Benefits & Compensation
- Well-being culture: medical care with Medicover, private life insurance, and Sports card. Capgemini Helpline offering therapeutical support and the educational podcast "Let's talk about wellbeing".
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
- Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
- Hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair).
Work Mode
This role offers a hybrid work model.
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics.
