Role Overview
The Systrack SME Engineer is responsible for the administration, optimization, and strategic use of the SysTrack platform within the Experience Management Office (XMO). The primary goal is to ensure high-quality monitoring of digital work environments and deliver meaningful insights that directly support employee experience and operational efficiency.
Key Responsibilities
- Configure and maintain SysTrack settings to align with evolving business needs and ensure accurate tracking of digital performance metrics.
- Continuously refine data collection parameters to improve insight quality and visibility into user experience trends.
- Diagnose and resolve platform-related issues promptly to minimize service interruptions and support end users effectively.
- Monitor device health and system performance to detect and address potential problems before they impact productivity.
- Develop documentation, knowledge resources, and automated processes to increase consistency and reduce manual effort.
- Partner with internal teams to interpret performance data and drive improvements in system stability, efficiency, and user satisfaction.
Required Expertise
- In-depth experience with the SysTrack ecosystem, including DEX Pack, Proactive Hardware Monitoring, Campaigns, and custom data extensions.
- Proven ability to configure and fine-tune SysTrack for monitoring user behavior, system responsiveness, and digital environment health.
- Strong PowerShell scripting skills for designing and managing automation workflows.
- Experience administering Windows Server and desktop operating systems.
- Proficiency in SQL for querying, managing, and analyzing performance databases.
- Background in technical solution design and architecture for scalable monitoring systems.
- Ability to identify, assess, and implement automation initiatives across IT operations.
- Experience integrating SysTrack data with external tools to create unified performance dashboards.
- Clear communication skills to translate technical findings for technical and non-technical audiences.
Technology Environment
SysTrack, DEX Pack, Proactive Hardware Monitoring, PowerShell, SQL, Windows Server, Windows Desktop
Work Model
This role follows a hybrid model, combining time in a modern office with remote work from home. After onboarding, employees receive a full home office setup including a laptop, monitor, and ergonomic chair to support productive and comfortable work in any location.
Learning & Development
Access to a broad range of learning resources is available through the NEXT platform, featuring over 70 training paths and certification opportunities in areas like Generative AI, Excel, Business Analysis, and Project Management. Additional platforms include Education First, Pluralsight, TED Talks, Coursera, and Udemy Business—all offered at no cost to employees.
Performance & Well-being
Performance is supported through continuous feedback and transparent evaluation via the GetSuccess tool. Employees also benefit from a well-being culture that includes private medical care, life insurance, a sports card, and access to the Capgemini Helpline for therapeutic support. A dedicated podcast series, "Let's talk about wellbeing," is available on Spotify to promote mental health awareness.
Company Values
The organization fosters a collaborative, inclusive environment where employees are empowered to shape their careers. Commitment to diversity, fairness, sustainability, and innovation is central to daily operations. The culture encourages reimagining possibilities and creating value through teamwork and forward-thinking solutions.
Equal Opportunity
The company upholds a policy of equal employment opportunity, evaluating candidates and employees based on skills, qualifications, and performance. Personal characteristics are never a factor in hiring or advancement. The goal is to build an environment where every individual can thrive and feel respected.
