Digital Insurance LLC (OneDigital) is hiring a Systems Support Specialist to provide comprehensive, collaborative support to the P&C Operations team. This role focuses on download, suspense, and Applied Epic migrations to ensure seamless integration, data integrity, and operational excellence across the Property & Casualty practice.
What You'll Do
- Resolve Applied Epic support tickets with technical expertise and timely solutions.
- Process suspense items in Applied Epic, handling transactions and resolving related issues.
- Assist with integration support, system configuration, and download/interface management for migrations.
- Assist with data review and cleanup during the migration process to Applied Epic and ancillary systems.
- Support data validation, discrepancy reporting and resolution before, during, and after migration.
- Manage user lifecycle tasks, including onboarding, termination, account reassignments, and access provisioning for all P&C systems.
- Maintain security groups and user access, updating as needed.
- Support cross-functional collaboration with Operations, Technology, Finance, Licensing, and Learning & Development teams.
- Support training initiatives for agency staff and new users, reinforcing best practices.
- Help document and update standard operating procedures for migration, integration, and operational processes.
- Participate in regular reviews of processes to identify inefficiencies and propose improvements.
- Assist with data cleanup projects like Book of Business analysis.
- Coordinate meeting agendas, update presentations, and other deliverables.
- Participate in meetings, taking detailed notes and following up on action items.
What We're Looking For
- Strong attention to detail and commitment to data accuracy.
- Excellent verbal and written communication skills.
- Proven ability to create and maintain detailed processes, procedures, and Project Plans.
- Demonstrated ability to work independently and collaboratively across teams.
- Strong organizational, analytical and problem-solving skills.
- Steady, disciplined work pace.
- Experience with cross-functional teams like Finance, IT, and Licensing.
- 1-2 years of relevant P&C experience.
Nice to Have
- 1-2 years experience in Applied Epic, CSR24, Indio, and Applied Epic Quotes strongly preferred.
- Related Agency Management System knowledge.
- Undergraduate degree.
- Active P&C license in home state.
Technical Stack
- Applied Epic
- CSR24
- Indio
- Applied Epic Quotes
Team & Environment
You will act as a bridge between many teams, directly supporting the P&C Operations team.
Benefits & Compensation
- Compensation: $60,000 to $65,000 per year.
- Health, wellbeing, retirement, and other financial benefits.
- Paid time off.
- Overtime pay for non-exempt employees.
- Robust learning and development programs.
- Reimbursement of job-related expenses.
- Employee perks and discounts.
Work Mode
This is a fully remote position.
OneDigital is an equal opportunity employer and provides equal employment opportunities to all employees and applicants regardless of veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information or any other category protected by law.
